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Is your home ready for winter?

It’s getting cold outside. Make sure your home is protected from frozen and burst pipes.

Winter advice

More than great water

Watch Carter explore the water cycle, learn where it comes from and what we do to it before water gets to your home and see what happens to it when it's magically taken away.

Important Notice

Frozen Pipes

Due to the recent freezing weather conditions, some of our customers have called to say their water has gone off or it’s coming out the tap in a trickle. This could be due to frozen pipes in your home. If you think your pipes may be frozen but they have not split or burst, there are some simple steps you can take to help slowly thaw them by using a hot water bottle or hairdryer, starting from the end nearest your tap.

Remember to avoid using a naked flame as this may not be safe. For lots of advice on how to deal with frozen pipes, please take a look at our winterwise page.

Due to the recent freezing weather conditions, some of our customers have called to say their water has gone off or it’s coming out the tap in a trickle. This could be due to frozen pipes in your home. For lots of advice on how to deal with frozen pipes, please take a look at our winterwise page.

Frozen pipes

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